Eduardo Gelbstein
2006, DiploFoundation
Paperback, 344 pages
SBN 99932-53-17-0
Printer Friendly and PDF

Information and communications technologies (ICT) have become critical in business, government, manufacturing, critical infrastructures, academia, and, literally, everywhere else, and yet, despite the large sums of money involved, ICT remains the least well understood function in an organisation. Perhaps not surprisingly the track record of ICT is mixed. It can be so successful that owners are widely regarded as leaders in their field or it can be a source of concern because of delays, higher than expected costs, disappointing performance, and exposures to risk. Even worse, many situations can only be described as failures. One common factor emerges from the success stories: executives and their ICT people work together for the benefit of their organisation. This jargon-free publication focusses on the main issues relevant to decision and policy makers and discusses what executives can do to participate successfully in the Information Age and achieve successful, sustainable outcomes. Crossing the Executive Digital Divide is available in two formats: a short, booklet form (part of our Information Society Library series) for those who wish to read about main concepts and strategies, and as a longer book for those who wish for more in-depth examination of the issues.


  1. Setting the Scene for the Executive Digital Divide
  2. How well are we doing with ICT?
  3. Information Assets and Technology
  4. Impact of ICT on Organisations and on People
  5. Financial Aspects of ICT: Expenditures
  6. Financial Aspects of ICT: Benefits
  7. ICT Strategies that Work
  8. ICT Service Delivery Processes: Resources, Quality and Risk
  9. Managing ICT Projects for Success, Quality and Reduced Risk
  10. Risk Management
  11. Information Insecurity: The External Risks
  12. Information Insecurity: The Insider Threat
  13. Contingency Planning for ICT
  14. ICT Organisations and ICT People
  15. Outsourcing
  16. Legal and Ethical Aspects of ICT
  17. Concluding Remarks

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